Web Hosting Support
Email
This section details setting up e-mail on a domain, and the possiblities provided by the Domain Control Panel. All mail settings are accessed from the ‘Mail’ option in the menu bar.
Mail boxes
A list of installed mail boxes or email addresses is displayed on the ‘Mail’ screen. A mail box is an area where messages are collected for retrieval by a mail client using the POP3 protocol (such as Outlook Express). Each mail box can be thought of as a user mail account within a domain.
By default a domain has just one mail box installed named ‘root’. Internet standards dictate that every domain name should have a root address to give clients the ability to inform an administrator of problems with the domain.
Further mail boxes can be added by clicking the ‘Add new mailbox’ button below the list of existing boxes. Boxes can be removed by checking the box to the right of the mail box name, then clicking the ‘Delete’ button. The box name is the part of the e-mail address before the ‘@’ symbol (i.e. <box-name>@<domain-name> ). The full owner name is used only for reference purposes.
For every mail box installed on the appliance, the following information should be used to retrieve and send mail:
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Incoming (POP3) mail server |
mail.<domain-name> |
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Outgoing (SMTP) mail server |
Your ISP's outgoing server |
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Account name / Username |
<box-name>@<domain-name> |
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Password: |
The password used when adding the box. |
From the list of mail boxes, futher box-specific settings can be modified. The box configuration screen can be displayed by clicking on one of the box names. On the box configuration screen there are four different forms to configure different mail settings.
Edit Mail Box
Full owner name – is a descriptive name for the box, usually the user’s full name.
In order to write the change to the server, the ‘Apply’ button below this field should be clicked.
Auto responder
Each mail box can have an auto-responder which will automatically reply to any e-mails arriving at the box. The messages that arrive will not be deleted. Every message that is retrieved will be replyed to with the user-defined message in the text field. Again, to make changes permanent, the ‘Apply’ button must be clicked.
Forwarding e-mail address
Once a valid e-mail address has been applied to this field, all messages retrieved by the box will be automatically duplicated and forwarded on to the recipient.
A mail box does not have to just receive mail from one e-mail address. The next section covers setting up aliases to mail boxes and even to e-mail addresses not located on your domain.
Password
The password for accessing the mail box with a POP3 client can be changed at any time. The ‘Change’ button must be clicked to apply the new password to the server.
Aliases
On the main mail screen, there is a second list labelled ‘Aliases’. An alias is a ‘virtual’ mail box, which serves only to forward messages on to the alias target. By default, there is a ‘postmaster’ alias which references the ‘root’ mail box. So both ‘ postmaster@<domain-name>’ and ‘root@<domain-name>’ will be stored in the ‘root’ mail box.
A useful feature of aliases is the ‘nobody’ functionality. Setting up an alias of ‘nobody’ will collect all messages for the domain which don’t match another alias or mail-box name and send them to the target e-mail address or box.
Clicking the ‘Add new alias’ button will display a screen with two fields. Alias name should be set in a similar fashion to a new box name. For example, the alias ‘webmaster’ could be entered here. The target field can either be a mail box on the same domain (for example ‘root’) or an external e-mail address (such as ‘me@here.com’). Clicking the ‘Add’ button will apply a new alias to the server. Existing aliases can be edited in a similar way by clicking on their name in the aliases list. They can be deleted by checking the box to the right of their name and then clicking ‘Delete’.
Mail server status
The table at the top of the Mail screen shows the service status of the POP3 and SMTP servers running on the appliance. These are for reference only and cannot be altered by a domain administrator. Only a system administrator can start and stop services.
Setting up your email in Outlook Express
If you wish to retrieve e-mail, you will need to configure your e-mail software to do this. We have used Microsoft Outlook Express for the purposes of this example. Once you have accessed your Domain Control Panel and setup an email address you are ready to procede.
To setup your POP account you must follow the procedure below...
First you must open Microsoft Outlook Express and click on the Tools option from the menu bar.
Now click on the Accounts option within the Tools menu, and select Add, from here you will be asked details about yourself and your company etc.
Once you have entered your Full Name and Email address, you will be presented with a screen for setting up outlook with your e-mail server.
Make sure your incoming e-mail server is a POP3 server or it will not work correctly. All of the Web Hosting packages come with a POP3 account.
Next you need to tell Outlook Express about the e-mail servers for sending and receiving e-mails. Simply in the Incoming and Outgoing e-mail server fields enter the following:-
Incoming e-mail: mail.<your-domain>
Outgoing e-mail: Your ISPs Outgoing Mail Server
Now click on Next to take you to the Mail Logon Screen from here you will be asked for your username and password. This is to authenticate your identity, so that you can send and receive your e-mails. Your username is simply your email address ie. me@mydomain.com and your password is the one you entered when adding the email box.
Make sure you type both your username and password correctly (including the case of the letters) as you will not be able to retrieve your e-mail otherwise.
NOTE: Usernames in the form username@domain.dom. For example:
Your domain name is mydomain.com and your username is myname, The username for retrieve your e-mail would be
myname@mydomain.com
How do I send mail?
You should send mail through your ISP's mail server. This server is generally known as your outgoing mail server and usually has a name like mail.yourisp.com.
What is your Anti Spam policy?
We do not allow spamming of any kind through our servers. This includes sending mail through another companies server promoting a domain name that is hosted on our servers.
Any user found spamming will have their account de-activated without notice.
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